Terms of service

Last updated: January 15, 2026

Welcome to Pet Fountain (“we,” “us,” “our”).
These Terms of Service (“Terms”) govern your access to and use of our website https://petfountain.shop/, including all products, content, and services made available through it (collectively, the “Services”).

By visiting or making a purchase from our website, you agree to be bound by these Terms. Please read them carefully before using our Services.

1. Company Information

Pet Fountain
Address: Endla tn 4, Tallinn, Harjumaa, 12916, Estonia
Tel: +44 20 4577 0046
Email: info@petfountain.shop

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services online.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction;
  • You have the legal authority to enter into this agreement; and
  • You will use our Services only for lawful purposes and in accordance with these Terms.

3. Online Store Terms

  • You may not use our products or Services for any illegal or unauthorized purpose.
  • You must not transmit any worms, viruses, or code of a destructive nature.
  • A breach or violation of any of the Terms will result in immediate termination of your Services.

4. Products and Availability

All products and prices are subject to change without notice.
We reserve the right to:

  • Modify or discontinue any product at any time;
  • Limit sales of products to any person, region, or jurisdiction;
  • Adjust prices, offers, or availability due to stock levels or operational reasons.

Product images and descriptions are provided for informational purposes. While we make every effort to ensure accuracy, minor variations in color or appearance may occur.

5. Orders and Payments

  • Payment methods: American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Union Pay, Visa.
  • When placing an order, you agree to provide current, complete, and accurate information.
  • We reserve the right to cancel or refuse any order if we suspect fraud or unauthorized activity.
  • All prices are listed in the applicable currency at checkout and include VAT where required by law.
  • Payment is processed securely through Shopify’s payment system and its integrated payment providers.

6. Shipping and Delivery

Please refer to our Shipping Policy for details on processing times, delivery estimates, and related terms.
We are not responsible for delays caused by customs, incorrect addresses, or other circumstances beyond our control.

7. Returns and Refunds

Our Return & Refund Policy outlines how returns are accepted and refunds are processed.
We reserve the right to reject returns that do not comply with the stated conditions.

8. Accuracy of Information

We make every effort to display accurate and up-to-date information on our website.
However, we do not guarantee that product descriptions, prices, or other content are error-free, complete, or current.
We may correct errors and update information at any time without prior notice.

9. Intellectual Property

All content on this website — including text, images, graphics, logos, icons, and software — is the property of Pet Fountain or its licensors and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. Third-Party Services

Our website may include links or integrations with third-party services (such as payment gateways or analytics tools).
We are not responsible for the content, policies, or practices of third parties.
We recommend reviewing the terms and privacy policies of any third-party websites you access.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
By using our Services, you consent to our processing of personal information as described there.

12. Limitation of Liability

To the fullest extent permitted by law, Pet Fountain, its directors, employees, and affiliates shall not be liable for any:

  • indirect, incidental, or consequential damages;
  • loss of profit, revenue, or data;
  • or damages resulting from your use or inability to use the Services.

Our total liability for any claim arising from or related to the Services shall not exceed the amount you paid for the product that gave rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pet Fountain and its affiliates from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party rights.

14. Termination

We reserve the right to suspend or terminate your access to the Services at any time if we believe you have violated these Terms or applicable laws.
All obligations and liabilities incurred before termination shall survive termination of this agreement.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of United Kingdom.

16. Changes to Terms

We may update or revise these Terms at any time.
The most current version will always be available on our website with the “Last updated” date above.
Your continued use of our Services after any changes constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Pet Fountain
Email: info@petfountain.shop
Tel: +44 20 4577 0046
Address: Endla tn 4, Tallinn, Harjumaa, 12916, Estonia